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STRESS MANAGEMENT How To Break Through Fear in Turbulent Times Solving Problems in a High-Stress Environment Break Through Self-Doubt & Fear Make 2004 your Year of Organization Manage Stress by Stopping Obsessive or Unwanted Thoughts Stress; Control It, Change It or Let It Go! Tips for Managing Holiday Madness Modern Day Stressors: What Stress Looks Like in the 21st Century The Life Juggle: How to Find Lifework Balance
CHANGE The Questions Leaders Should Ask Themselves about Change The Top Ten Ways to Manage People through Change
RUNNING A BUSINESS Be Heard. Be Strong. Be Effective. How to Deliver Impressive Presentations Getting Started in the Speaking Business: Answers to Burning Questions What Entrepreneurs Need to Know to be Successful How to Create and Maintain Culture as You Grow Recruitment and Retention of Diverse Candidates
DIVERSITY Traits of a Diverse Organization Simma's Holiday Diversity Q and A How to Go from Eggshell Walking to Multicultural Festivity Making Are You Wasting Your Money on Diversity Training? Interview Bias: Overcoming the Silent Forces Working Against You How to Help LGBT Employees Help Your Organization Grow How to Integrate Diversity Into Your Business Strategy Diversity Benefits Organizations and Communities 10 PC Tips for Communicating with a Diverse Audience Interviewing Employees Who Stay Wage and Position Disparity Across Gender What Every Consultant Needs to Know About Diversity Consulting and Training Diversity Competency Assessment Recruitment and Retention of Diverse Candidates Understanding Diversity Dialogues Dialogue as a Communication Tool Amongst Diverse Groups of People Communicating across Generations in the Workplace Simma & Kate's Strategies for Cross-Generational Relationship Building Valuing Diversity during the Holidays
COMMUNICATION Understanding Dialogue: A Q&A on the benefits of dialogue Dialogue as a Communication Tool 10 PC Tips for Communicating with a Diverse Audience Tips for Better Communication Between Men and Women in the Workplace Understanding Diversity Dialogues Dialogue as a Communication Tool Amongst Diverse Groups of People Simma & Kate's Strategies for Cross-Generational Relationship Building
GENDER COMMUNICATION Differences in Male and Female Communication Styles Gender Communications Differences and Strategies Wage and Position Disparity across Gender Tips for Better Communication between Men and Women in the Workplace
WORK/LIFE BALANCE Life/Work Balance in the Real World New Year's Resolutions: A New Approach? Working with Loved Ones: Leverage Potential and Avoid Pitfalls Modern Day Stressors: What Stress Looks Like in the 21st Century The Life Juggle: How to Find Lifework Balance
RESTAURANT & HOSPITALITY
Are You Truly Successful?
FEAR & SELF-DOUBT |
By Simma Lieberman Many organizations start out with exciting ideas and concepts, but as they grow they lose the culture that made them successful. Other businesses manage to continue growing and keep the culture they created. What separates one type of organization from the other? One of the key factors to keep business culture is to define the culture you want to create from the beginning, and integrate it into how you hire people, how you treat employees, the type of customer service you provide, and the general environment of your organization. As you grow it is important to integrate old employees who understand your values, concepts, and culture with the newer employees who will learn to implement them and bring some of their own culture. Brian Gavin is a managing partner of Roys' Restaurants, which has 19 properties in Hawaii, Tokyo, New York, California, Colorado and Washington and serves Euro-Asian cuisine. When they open new restaurants they have old employees train new ones. He said, "We have long range retention in our organization because we hire and grow from within. We define our culture as serving creative bold flavors from Asia cooked in a European style. We develop a sense of family, and have what we call Aloha customer service; professional and technically correct, but very friendly. Ever since Roy Yamaguchi opened the first restaurant in Hawaii, we have made a conscious effort to maintain our culture." By growing from within, many employees have gotten to experience working in different positions, and have helped to create the culture at Roy's. As they move up and to different properties they bring those values and ways of working with them. Roy's has a strong training culture. To ensure a culture that lasts through growth and change, organizations in all industries should take the following steps:
Simma Lieberman works with people and organizations to create environments where people can do their best work. She specializes in diversity, gender communications, life-work balance and stress, and acquiring and retaining new customers. You may reprint these articles free of charge, on a non-exclusive basis, provided that Simma Lieberman's name and contact information are included. She would love to know that you plan to use her article(s); please contact her to let her know.
Call Simma at 510.527.0700 or Email simma@simmalieberman.com |