 |
 |
 |
 |
 |
 |
|
STRESS MANAGEMENT How To Break Through Fear in Turbulent Times Solving Problems in a High-Stress Environment Break Through Self-Doubt & Fear Make 2004 your Year of Organization Manage Stress by Stopping Obsessive or Unwanted Thoughts Stress; Control It, Change It or Let It Go! Tips for Managing Holiday Madness Modern Day Stressors: What Stress Looks Like in the 21st Century The Life Juggle: How to Find Lifework Balance
CHANGE The Questions Leaders Should Ask Themselves about Change The Top Ten Ways to Manage People through Change
RUNNING A BUSINESS Be Heard. Be Strong. Be Effective. How to Deliver Impressive Presentations Getting Started in the Speaking Business: Answers to Burning Questions What Entrepreneurs Need to Know to be Successful How to Create and Maintain Culture as You Grow Recruitment and Retention of Diverse Candidates
DIVERSITY Traits of a Diverse Organization Simma's Holiday Diversity Q and A How to Go from Eggshell Walking to Multicultural Festivity Making Are You Wasting Your Money on Diversity Training? Interview Bias: Overcoming the Silent Forces Working Against You How to Help LGBT Employees Help Your Organization Grow How to Integrate Diversity Into Your Business Strategy Diversity Benefits Organizations and Communities 10 PC Tips for Communicating with a Diverse Audience Interviewing Employees Who Stay Wage and Position Disparity Across Gender What Every Consultant Needs to Know About Diversity Consulting and Training Diversity Competency Assessment Recruitment and Retention of Diverse Candidates Understanding Diversity Dialogues Dialogue as a Communication Tool Amongst Diverse Groups of People Communicating across Generations in the Workplace Simma & Kate's Strategies for Cross-Generational Relationship Building Valuing Diversity during the Holidays
COMMUNICATION Understanding Dialogue: A Q&A on the benefits of dialogue Dialogue as a Communication Tool 10 PC Tips for Communicating with a Diverse Audience Tips for Better Communication Between Men and Women in the Workplace Understanding Diversity Dialogues Dialogue as a Communication Tool Amongst Diverse Groups of People Simma & Kate's Strategies for Cross-Generational Relationship Building
GENDER COMMUNICATION Differences in Male and Female Communication Styles Gender Communications Differences and Strategies Wage and Position Disparity across Gender Tips for Better Communication between Men and Women in the Workplace
WORK/LIFE BALANCE Life/Work Balance in the Real World New Year's Resolutions: A New Approach? Working with Loved Ones: Leverage Potential and Avoid Pitfalls Modern Day Stressors: What Stress Looks Like in the 21st Century The Life Juggle: How to Find Lifework Balance
RESTAURANT & HOSPITALITY
Are You Truly Successful?
FEAR & SELF-DOUBT |
Solving Problems in a High Stress Environment; serving the public People who are in very stressful job really benefit from stress management and communication skills training. Participants learn skills that can make their work and personal life easier and less stressful. One participant who drives a bus in the City of San Francisco recently told us that she had used some specific techniques to create better communication and prevent a potential conflict from occurring. "It was the busiest part of the day. My coach was filled to capacity and one of the streets on my route was blocked off so I had to go around. Normally, in regular traffic, people are tense and uptight trying to get to work. I had to go around to another street which was a little out of the way." She said this would take her about five extra minutes to go around but she couldn't go through the regular way. She knew that people would start complaining. "In the past, I wouldn't explain what was going on. I'd just continue driving. If passengers were rude, I'd be rude back. One person started saying, "Hey, where are you taking us?" and other people started getting upset. The operator told us that she thought about what to do instead of immediately answering back. "I took a deep breath and then made an announcement. I said "Excuse me, folks, but the street we normally go on was blocked and there was no way to go through so I had to drive up another street. I know everyone is trying to go home and I'll get you there as quickly as I can." Interested in hiring Simma for a stress management training session? Click here for more information. When we asked what the passengers did, she replied they calmed down and a few even said thanks for letting them know what was going on. The situation could have gone the other way with the operator and passengers shouting at each other. Here are the techniques this operator used:
Simma Lieberman works with people and organizations to create environments where people can do their best work. She specializes in diversity, gender communications, life-work balance and stress, and acquiring and retaining new customers. You may reprint these articles free of charge, on a non-exclusive basis, provided that Simma Lieberman's name and contact information are included. She would love to know that you plan to use her article(s); please contact her to let her know.
Call Simma at 510.527.0700 or Email simma@simmalieberman.com
|