RUNNING A BUSINESS
RESTAURANT & HOSPITALITY
FEAR & SELF-DOUBT
Outlining Diversity Competencies for Managers
We have provided the following checklist below to monitor your diversity progress and help you create a plan of action for 2004.
This exercise has been adapted from the recently released, Putting Diversity to Work. (Crisp/Thomson: 2003) For best results, print out this newsletter, check-off those statement that you agree with, and highlight the statements that you feel weak in. These are the areas that you should focus on to build your diversity competence.
How able do you feel in each area? Check (x) the statements that you agree with.
¨ I can recognize my own biases and assumptions about others.
¨ I recognize there is more than one way to lead or be successful, and I can include different styles and cultures in decision-making, brainstorming, and feedback meetings.
¨ I know how to use what others have to offer.
¨ I can get objective information about the cultures of employees and external customers. This includes history, values, holidays, and so on.
¨ I can relate diversity to the business case and overall business strategy.
¨ I can listen objectively to complaints about harassment, inappropriate remarks, and behavior.
¨ I can describe how various markets (ethnic, gender, sexual orientation) affect our business.
¨ I am comfortable with different cultures.
¨ I know the laws related to disability, race, gender, and religion.
¨ I can hold people accountable for the quality of their work, whatever their background or culture.
I am familiar
with the different kinds of diversity and can speak comfortably about
them with others.
¨ I can speak and present clearly to a diverse audience.
¨ I can create solid relationships with people who think and act differently from me.
¨ I know how to listen to, influence, and motivate diverse individuals and groups.
¨ I am prepared to mentor, coach, and develop the people under me, whatever their background.
¨ I can use organizational "street sense" and know where and how to get things done in the organization.
¨ I can model and encourage open communication and effective teamwork.
I know how to
and am willing to manage conflicts, disagreements, and claims of
Simma Lieberman's diversity training seminars can help your organization or company. If you are interested in hiring Simma for a diversity seminar, click here for more information.
¨ I can conduct target interviews and not allow assumptions and biases to influence my decisions-for example, hiring someone just because he is from the same culture or gender or because she is from a particular ethnic or racial background.
¨ I can apply the laws about the questions that are appropriate to ask in an interview and those that are not.
¨ I can measure an employee's diversity competencies in an evaluation.
¨ I am comfortable in giving evaluations based on performance.
¨ I can document critical diversity incidents.
¨ I am able to find out what motivates different kinds of people to do their best work and what hinders them.
¨ I know how to study best practices of other organizations and transfer them to my own group.
¨ I know how to develop a large candidate pool for hiring and promotions.
¨ I can create effective measurements of diversity success in hiring, retention, and managing complaints.
I know how to
hire a good diversity consultant.
Putting Diversity to Work gives readers the tools to improve their diversity competence. If you left any boxes blank in the exercise above, you will benefit greatly from reading and completing the exercises in Putting Diversity to Work. At less than $15 for over 100 pages of exercises and insight, this is a great gift to give yourself to start 2004 on the right foot!
Simma Lieberman works with people and organizations to create environments where people can do their best work. She specializes in diversity, gender communications, life-work balance and stress, and acquiring and retaining new customers. www.simmalieberman.com
Kate Berardo is an intercultural trainer and consultant who specializes in programs on cross-cultural awareness, international relocation, and multicultural teambuilding. She is the founder of the global resource site Culturosity.com and co-author of Putting Diversity to Work. www.culturosity.com.
You may reprint these articles free of charge, on a non-exclusive basis, provided that the authors' name and contact information are included. Simma and Kate would love to know that you plan to use her article(s); please contact Simma to let us know.
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