STRESS MANAGEMENT Signs of Stress and Imbalance How To Break Through Fear in Turbulent Times What is Stress? Solving Problems in a High-Stress Environment Break Through Self-Doubt & Fear Let's Get Physical Holiday Stress Hotspots Make 2004 your Year of Organization Holiday Stress Hotspots Manage Stress by Stopping Obsessive or Unwanted Thoughts Meditate Stress Away Taking Stress for a Ride 3 Strategies to Reduce Stress Cleaning Up Stress; Control It, Change It or Let It Go! Substance Abuse The Courage to Feel Bad The Challenge of Change Tips for Managing Holiday Madness Modern Day Stressors: What Stress Looks Like in the 21st Century The Life Juggle: How to Find Lifework Balance New Year's Resolutions   CHANGE The Questions Leaders Should Ask Themselves about Change The Top Ten Ways to Manage People through Change Understanding Change The Challenge of Change   RUNNING A BUSINESS Be Heard. Be Strong. Be Effective. How to Deliver Impressive Presentations Getting Started in the Speaking Business: Answers to Burning Questions What Entrepreneurs Need to Know to be Successful How to Create and Maintain Culture as You Grow Recruitment and Retention of Diverse Candidates   DIVERSITY A Passion for Diversity Traits of a Diverse Organization Simma's Holiday Diversity Q and A How to Go from Eggshell Walking to Multicultural Festivity Making Are You Wasting Your Money on Diversity Training? Interview Bias: Overcoming the Silent Forces Working Against You How to Help LGBT Employees Help Your Organization Grow How to Integrate Diversity Into Your Business Strategy Diversity Benefits Organizations and Communities Diversity Fast Facts How to Integrate Diversity 10 PC Tips for Communicating with a Diverse Audience Are You Truly Successful? Interviewing Employees Who Stay Wage and Position Disparity Across Gender What Every Consultant Needs to Know About Diversity Consulting and Training Diversity Competency Assessment Recruitment and Retention of Diverse Candidates Understanding Diversity Dialogues Dialogue as a Communication Tool Amongst Diverse Groups of People Communicating across Generations in the Workplace Simma & Kate's Strategies for Cross-Generational Relationship Building Valuing Diversity during the Holidays   COMMUNICATION Understanding Dialogue: A Q&A on the benefits of dialogue Dialogue as a Communication Tool Communication with Concern Helping Others Deal with Loss 10 PC Tips for Communicating with a Diverse Audience Tips for Better Communication Between Men and Women in the Workplace Understanding Diversity Dialogues Dialogue as a Communication Tool Amongst Diverse Groups of People Simma & Kate's Strategies for Cross-Generational Relationship Building Web Site Tips   GENDER COMMUNICATION Differences in Male and Female Communication Styles Gender Communications Differences and Strategies Wage and Position Disparity across Gender Tips for Better Communication between Men and Women in the Workplace   WORK/LIFE BALANCE Life/Work Balance in the Real World New Year's Resolutions: A New Approach? Working with Loved Ones: Leverage Potential and Avoid Pitfalls Modern Day Stressors: What Stress Looks Like in the 21st Century The Life Juggle: How to Find Lifework Balance   RESTAURANT & HOSPITALITY All in the Family Are You Truly Successful? How to Create and Maintain the Culture of Your Restaurants Let's Get Physical Meditate Stress Away Taking Stress for a Ride The Challenge of Change 3 Strategies to Reduce Stress Cleaning Up Substance Abuse   FEAR & SELF-DOUBT Break Through Self-Doubt & Fear Substance Abuse The Courage to Feel Bad

Ten PC Tips for Communicating with a Diverse Audience By learning to speak to a diverse audience, you can broaden your client base transfer the learning to more people. We need to be more "PC". Were not talking "political correctness", were talking "Positively Conscious", of who is in our audience and understanding how to make people feel included. The more people feel included, the more they will listen to you, use your information and come back for more. If you offend people they will shut down and you will lose them.   Simma Lieberman's diversity training seminars can help your organization or company. If you are interested in hiring Simma for a diversity seminar, click here for more information. Use words that include rather than exclude. While some women don't mind being called ladies, in a professional setting the word women is more appropriate. Be "positively conscious" of pronouns when discussing hypothetical cases. I have been inn workshops where the facilitator spoke as though all managers were "he" and all administrative support were "she". Metaphors are very effective. Remember to mix them. Don't use only sports metaphors. Have a balance. In Europe when they think of football they think of soccer. Be aware that people have different abilities. Instead of telling everyone to stand, you might say everyone who is able please stand, and have a way for others to participate in the exercise. Learn the demographics of the audience before your presentation, and prepare. Do not assume everyone shares your religious beliefs. Look at everyone in the audience and smile at them. Speakers can have a tendency to visually relate to people who look more like them. Assume everyone wants to be valued. Do not use humor that puts down any particular group. If you are not sure, get feedback from others. Examine your assumptions about people who are different than you. Be open to letting go of those assumptions. Do not be afraid to ask for the correct pronunciation of someone's name. If someone has an accent and you can't understand them, ask them to repeat what they said slowly, because what they are saying is important to you. Use methodology in your presentations to accommodate different learning styles. Visual Auditory Kinesthetic Be comfortable with silence. In some cultures that can mean respect and attention. Be comfortable with direct interaction. In some cultures that can mean respect and attention. Be comfortable with saying, " I don't know." Simma Lieberman works with people and organizations to create environments where people can do their best work. She specializes in diversity, gender communications, life-work balance and stress, and acquiring and retaining new customers. You may reprint these articles free of charge, on a non-exclusive basis, provided that Simma Lieberman's name and contact information are included. She would love to know that you plan to use her article(s); please contact her to let her know. Call Simma at 510.527.0700 or Email simma@simmalieberman.com Visit her website at www.simmalieberman.com FREE subscription to the Lieberman Learning Letter Receive a monthly e-newsletter with tips from Simma's workshops and programs. Topics include diversity, stress management, gender communications, and work life balance. Email: Back to top

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